Shipping & Return Policy – GUDTonics
Welcome to the official Shipping & Return Policy for GUDTonics . We keep it simple, clear, and customer-first – just like everything we do.
Shipping Policy
Where We Ship
GUDTonics ships to all 50 states. No international shipments.There are several illegal kratom states we cannot ship to, this includes: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin.
Carriers
We use USPS or UPS, chosen by the customer during checkout. Delivery times vary based on which carrier and service has been selected.
Order Processing Time
Once payment clears, your order will usually ship within 1-3 business days – unless it’s a pre-sale item or there’s a rare stock issue. If there’s a delay with production or shipping on our end, we will inform you via the email given by you for your order. We are not responsible for delivery delays caused by either UPS or USPS.
Presale Orders
Ordering a product before it’s live? You’ll get a heads-up once your product is in stock and headed your way. Payment for pre-sale orders is made immediately (Or is payment delayed until the product ships? Need confirmation, remove this parenthesis when decided)
Lost or Damaged Orders
Something wrong with your order? Email us at info@gudtonics.com within 7 days of receiving your order to report any missing or damaged products.
Return Policy
If it’s not what you expected, we’ve got your back.
Return Window
Contact us within 7 days of your order’s delivery to request a return. Your return must also be delivered to us within 21 days of the original delivery date, make sure not to dawdle!
Get Authorization First
Before sending anything back, request a return authorization by contacting us at info@gudtonics.com. Returns sent without approval will not be refunded.
After Receiving return authorization
It is your responsibility to purchase a shipping label via UPS or USPS, whichever you prefer. Then you must deliver your return package to an appropriate USPS office, UPS drop, or have it picked up from your home.
Shipping Costs
Return shipping cost is typically your responsibility, though in rare cases we may help cover part of this shipping cost.
Refund Timing
Once your return is received, we will inspect the product for damage and confirm it’s in resale condition for unopened products, or determine the refund value of an opened product. Once this is done a refund or replacement product (Your choice) will be issued. Note that a refund usually takes 5-10 business days to appear in your account.
Unopened Products
We offer a full refund on unopened items returned within 21 days of the original delivery.
Opened Products
Opened products generally do not qualify for a refund, but in rare cases may qualify for a partial or full refund if they are given authorization and returned within 21 days of the original delivery.
No Refund is given until a product is returned to us and its’ condition verified for resale
Questions? Hit us up at info@gudtonics.com. We’re here to help.
